Use of Web-based Rider Feedback to Improve Public Transit Services
Auteur: Kari Edison Watkins, Yanzhi (Ann) Xu, Susan Bregman, Kathryn Coffel
Nombre de pages: 126 pages
ISBN: 0309308712, 9780309308717
Edition: Transportation Research Board
Date de publication: Transportation Research Board
Description: "TRB's Transit Cooperative Research Program (TCRP) Report 179: Use of Web-Based Rider Feedback to Improve Public Transit Services provides toolkit of practices, emerging platforms, and promising approaches for customer web-based and electronic feedback to help improve public transit services. Part I of the report identifies promising practices among transit agencies and other industries using in-house or third-party web-based and mobile platforms. These mobile platforms are meant to engage customers and provide guidance on managing web-based feedback. Part II includes a Tool Selection Guide to assist transit agencies with selecting a web-based feedback tool based on their needs." €--Publisher's description